By Chris Matyszczyk Technically Incorrect: A company with a poor reputation for customer service announces it’s tripling the number of social media agents talking directly with customers.

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Source:: http://cnet.com.feedsportal.com/c/34938/f/645093/s/44ba0741/sc/28/l/0L0Scnet0N0Cnews0Ccomcast0Ehires0Emore0Etwitterers0Eto0Esoothe0Ethe0Ekvetchers0C0Tftag0FCAD590Aa51e/story01.htm