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The Qt Company Support Team works hand-in-hand with Qt R&D developers, and we are 100% committed to ensuring your success. It’s now been a bit over half a year since we launched the new Premium Support service. We felt that now would be a good time to recapture its essence and the experiences of our teams and customers. We will be sharing lots of troubleshooting tips and best practices on March 6th, in our Qt Support – Tips and Tricks webinar – make sure to join and tell us about your project! In the meantime, here’s a brief recap of what we’ve been working on.

Qt Support Services

Standard Support is included with all new commercial Qt licenses (apart from start-up licenses). This guarantees that we respond to your request within 48 business hours and prioritize your reported Qt errors. However, many of our customers require more personal and quicker support service. This is where Premium Support comes in. It offers a dedicated support representative close to your time zone who will respond to you within 10 business hours on average. This means that if we get your request in the morning you can see our response before you leave work.

When we try to reproduce any issues you may have, we can also use your complete applications instead of minimal test versions to analyze issues and fix bugs. Premium Support reported Qt bugs also get high priority and will get handled quickly.

You can find the SLA terms on our webpage.

Experiences from Premium Support

We’ve resolved oodles of bug fix requests for our Premium Support customers. With Premium Support it doesn’t really matter whether the issue lies in your code or in the Qt libraries. We will investigate and find the solution no matter what. Typically bugs can be difficult to resolve in Standard Support since a minimal test application is required and some of the issues are really hard to reproduce with anything else than customer application. Being able to use customer application really speeds up resolving bugs!

We have also been providing a lot of guidance on best practices on particular use cases for our customers. This includes ideal usage of Qt APIs and what can be done within the customer application, algorithm guidance, architecture design and optimizing performance.

Another type of project we are often involved in is the migration from obsolete Qt version to a newer …read more

Source:: http://blog.qt.io/blog/2018/02/05/premium-support-learning-and-experiences/

      

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